About this independent Lizaro information site

Written for readers in the United Kingdom, this is an independent information site about Lizaro. It is not run by Lizaro, it does not hold accounts, take deposits or settle payments, and nothing here replaces the terms that apply once you sign up with the casino. It takes the questions readers actually bring to a casino and answers each one with a figure rather than an adjective.

How this site is organised: one question, one number

Every page starts from a question a reader would type, and every answer has to contain a number, a threshold, a document category or a time limit that Lizaro itself publishes. Where Lizaro gives no figure, the page says nothing and does not guess. The site has a homepage that follows money from deposit to bank, and separate pages on registration, the welcome package, using Lizaro from a phone, withdrawals and responsible gambling, each starting from one reader question.

The questions and the numbers that answer them

These are the questions that come up most often, with the answers this site stands behind.
How much can the welcome package add? Up to €16,000 (about £13,562) and 350 free spins, across four deposits: 100% up to €2,500, 100% up to €3,500, 50% up to €6,000 and 100% up to €4,000. What does it cost to clear? Wagering is x20 on deposit plus bonus, with 10 days per bonus. On a €35 (about £29.67) first deposit that is €1,400 (about £1,187) of stakes, or €140 (about £118.67) a day.
How much can a player take out per day? At VIP Level 1, €500 (about £423.82) a day and €7,000 (about £5,933) a month. At Level 5 the figures are €1,500 (about £1,271) and €20,000 (about £16,953). How long does a withdrawal take? Lizaro processes requests within 3 business days, between 6:00 and 17:00 GMT on Monday to Friday. How long do documents take? They are due within 30 days of a request, and verification usually takes about 10 days after a complete submission.
What is the entry price? The minimum deposit for a welcome stage is €20 (about £16.95). What can reduce a payout? A commission of 10% or 15% if wagering stays below the deposit, with a floor of €0.50 (about £0.42), and a €5 (about £4.24) monthly fee after 180 days without a login.
What is the biggest single bet during a bonus? €100 (about £84.76). How old must a player be? 18. That also matches the minimum gambling age in Great Britain.

Three reader questions, followed from question to figure

A reader asks whether a €150 (about £127.14) deposit is worth activating. The page that answers it states the bonus (€150), the base for wagering (€300), the requirement (x20, so €6,000 or about £5,086) and the time limit (10 days), and the reader can do the division. A second reader asks how soon €1,400 could be out of the account. The answer is the daily ceiling for the level: three days at Level 1, two at Level 3, one at Level 5. A third asks what happens when documents are late: payments can be withheld and the account suspended once the 30 days pass.
Each reader leaves with a number to act on, and the page shows where it comes from.

Why the same question can have five answers

Some questions have no single figure because Lizaro ties them to a VIP level. The daily withdrawal ceiling is €500, €500, €800, €1,000 or €1,500 depending on Level 1 to 5 (about £423.82, £423.82, £678.10, £847.63 and £1,271), and the level itself is based on the previous 90 days of activity. Pages here therefore give the whole ladder, or say which level a number belongs to, instead of quoting the most flattering one.

Where this site’s scope stops

This site does not issue bonuses, change limits, verify documents or pay out winnings. If a question is about your own account, your documents or a payout, Lizaro’s 24/7 live chat and its Help Centre categories (My Account & Verification, Withdrawals, Bonuses & Promotions and others) are the places for it. Nothing on these pages is financial, legal or tax advice, and no page promises that a player will win, qualify for a bonus or receive a payout in a particular time.
The pages also do not rank Lizaro against other casinos by a score. They describe one brand, and the figures stay attached to that brand.

What happens when Lizaro changes a figure

Welcome terms, limits and processing times belong to Lizaro, and Lizaro can change them. The pages here follow the figures Lizaro publishes; when those change, the affected page is revised, and a page that can no longer be backed with a published figure loses the sentence rather than keeping it. If you notice a figure on this site that does not match what Lizaro shows at the time you read it, tell us.

Responsibility towards readers

Gambling can be addictive, and these pages are written for adults only. Lizaro accepts only customers over 18. If you want to talk to someone, the National Gambling Helpline (GamCare) is free and open 24/7 on 0808 8020 133, by phone and live chat. A separate responsible gambling page covers budgets, warning signs and time-out and self-exclusion.

Writing to the editors of this guide

Corrections, questions about a figure or questions about how these pages are written can be sent to [email protected]. Please include the page name and the figure you are asking about, so the answer can point to the exact sentence. We read everything readers send, but we cannot act on an individual Lizaro account, which only Lizaro can see.